1. Introduction and Scope
This Privacy Policy explains how Lottoradaraustralia ("we", "our", "us") collects, uses, discloses, and protects
your personal information when you use our website, mobile application, and betting services. We are
committed
to protecting your privacy and ensuring the security of your personal information in accordance with the
Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy
laws.
This policy applies to all users of our services, including registered members, website visitors, and
anyone
who interacts with our platform. By using our services, you consent to the collection, use, and disclosure
of
your personal information as described in this policy. We may update this policy from time to time, and any
changes will be posted on our website with an updated effective date.
2. Information We Collect
We collect various types of personal information to provide our betting services, comply with legal
obligations, and improve your user experience:
- Personal Identification Information: Full name, date of birth, residential address,
email
address, phone number, and government-issued identification numbers for age verification and identity
confirmation as required by Australian gaming regulations.
- Financial Information: Credit card details, bank account information, transaction
history, betting patterns, deposit and withdrawal records, and payment method preferences for processing
financial transactions securely.
- Technical Information: IP address, browser type and version, operating system, device
information, unique device identifiers, location data, cookies, and other tracking technologies to enhance
security and user experience.
- Usage Information: Pages visited, time spent on platform, betting history, game
preferences, search queries, interaction patterns, and behavioral analytics to personalize services and
detect potential gambling problems.
- Communication Data: Records of communications with customer support, chat logs, email
correspondence, and feedback submissions to maintain service quality and resolve issues.
- Google Ads Data: In accordance with Google Ads policies, we collect information about
your interactions with our advertisements, including ad clicks, conversions, and demographic data provided
by Google's advertising network to optimize our marketing campaigns and comply with advertising
regulations.
3. How We Collect Information
We collect personal information through various channels and methods, always in compliance with Australian
privacy laws:
- Direct Collection: When you register for an account, make deposits or withdrawals,
update
your profile, participate in promotions, or voluntarily provide information through forms, surveys, or
customer service interactions.
- Automatic Collection: Through your use of our website and mobile application, including
cookies, web beacons, analytics tools, and other tracking technologies that collect information about your
browsing behavior and device characteristics.
- Third-Party Sources: From payment processors, identity verification services, credit
reference agencies, Google Ads platform, social media platforms (with your consent), and other business
partners who provide services integral to our operations.
- Public Sources: From publicly available databases, regulatory bodies, and other
legitimate sources where necessary to verify your identity or comply with legal obligations under
Australian
gaming and anti-money laundering laws.
- Marketing Interactions: Through your engagement with our marketing campaigns, including
Google Ads, social media advertising, email marketing, and promotional activities where you provide
consent
to receive marketing communications.
4. How We Use Your Information
We use your personal information for legitimate business purposes and in compliance with applicable laws:
- Service Provision: To provide our sports betting and gaming services, process your
bets,
manage your account, calculate winnings, and facilitate deposits and withdrawals in accordance with our
terms and conditions.
- Legal Compliance: To verify your identity and age (18+ requirement), comply with
Australian gaming regulations, anti-money laundering laws, taxation requirements, and respond to requests
from regulatory authorities or law enforcement agencies.
- Security and Fraud Prevention: To protect against fraud, money laundering, underage
gambling, problem gambling behaviors, account takeovers, and other security threats through monitoring,
analysis, and risk assessment procedures.
- Customer Support: To provide customer service, respond to inquiries, resolve disputes,
handle complaints, and maintain communication records for quality assurance and training purposes.
- Marketing and Advertising: To send promotional materials, special offers, newsletters,
and targeted advertising (including through Google Ads) where you have provided consent, and to analyze
the
effectiveness of our marketing campaigns.
- Product Improvement: To analyze usage patterns, conduct research, develop new features,
improve our services, enhance user experience, and optimize our platform's performance and security
measures.
- Responsible Gambling: To monitor betting patterns, identify potential problem gambling
behaviors, implement deposit limits, self-exclusion measures, and provide appropriate support and
resources
for responsible gambling.
5. Information Sharing and Disclosure
We may share your personal information with trusted third parties under specific circumstances and with
appropriate safeguards:
- Service Providers: With payment processors, identity verification services, IT service
providers, customer support platforms, analytics providers, Google Ads services, and other vendors who
help
us deliver our services under strict contractual obligations to protect your information.
- Regulatory Bodies: With Australian gaming authorities, AUSTRAC, taxation authorities,
law
enforcement agencies, and other regulatory bodies as required by law or to comply with legal obligations
and
licensing requirements.
- Business Partners: With sports leagues, data providers, odds compilers, and affiliate
partners necessary to provide comprehensive betting services, always under confidentiality agreements and
data protection requirements.
- Legal Requirements: When required by law, court order, subpoena, or government
investigation, or when necessary to protect our rights, property, or safety, or that of our users or the
public.
- Business Transactions: In the event of a merger, acquisition, reorganization, or sale
of
assets, where personal information may be transferred as part of the business transaction, subject to the
same privacy protections.
- Consent-Based Sharing: With your explicit consent, we may share information with third
parties for specific purposes such as marketing partnerships, promotional activities, or enhanced
services.
Important: We will never sell your personal information to third parties for commercial
purposes without your explicit consent.
6. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized
access, disclosure, alteration, and destruction:
- Technical Safeguards: Industry-standard encryption for data transmission and storage,
secure servers, firewalls, intrusion detection systems, regular security audits, and multi-factor
authentication for account access.
- Organizational Measures: Employee training on data protection, access controls based on
job requirements, confidentiality agreements, regular security awareness programs, and incident response
procedures.
- Physical Security: Secure data centers with restricted access, environmental controls,
backup systems, and disaster recovery procedures to ensure data availability and integrity.
- Payment Security: PCI DSS compliance for payment card processing, tokenization of
sensitive payment data, and secure payment gateways to protect financial information during transactions.
- Regular Monitoring: Continuous monitoring of our systems for security threats, regular
vulnerability assessments, penetration testing, and prompt response to any identified security incidents.
While we strive to protect your information using industry best practices, no internet transmission or
electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly
addressing any security incidents and notifying affected users as required by law.
7. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was
collected and to comply with legal obligations:
- Account Information: Retained for the duration of your active account and for seven
years
after account closure to comply with Australian gaming regulations and taxation requirements.
- Transaction Records: Maintained for seven years after the transaction date as required
by
Australian financial and gaming regulations, anti-money laundering laws, and taxation requirements.
- Identity Verification: Kept for the period required by Know Your Customer (KYC) and
Anti-Money Laundering (AML) regulations, typically seven years after the end of the business relationship.
- Marketing Data: Retained until you withdraw consent or request deletion, unless longer
retention is required for legal compliance or legitimate business interests.
- Support Communications: Maintained for three years to ensure quality service and
resolve
any ongoing issues or disputes that may arise.
- Technical Logs: Kept for up to two years for security monitoring, system optimization,
and troubleshooting purposes, with personal identifiers removed where possible.
After the retention period expires, we securely delete or anonymize your personal information unless longer
retention is required by law or necessary to protect our legitimate interests in legal proceedings.
8. Your Privacy Rights
Under Australian privacy law, you have important rights regarding your personal information:
- Access Rights: You can request access to the personal information we hold about you,
including details about how it's used, who it's shared with, and where it came from, subject to certain
limitations under privacy law.
- Correction Rights: You can request correction of personal information that is
inaccurate,
out-of-date, incomplete, irrelevant, or misleading, and we will take reasonable steps to ensure accuracy.
- Deletion Rights: You can request deletion of your personal information in certain
circumstances, though this may be limited by legal retention requirements and legitimate business needs.
- Marketing Opt-out: You can opt-out of receiving marketing communications at any time by
using unsubscribe links in emails, adjusting your account preferences, or contacting our customer support
team.
- Data Portability: You can request a copy of your personal information in a structured,
commonly used format where technically feasible and legally permissible.
- Complaint Rights: You can lodge a complaint with us about our handling of your personal
information, or with the Office of the Australian Information Commissioner (OAIC) if you're not satisfied
with our response.
To exercise these rights, please contact our Privacy Officer using the details provided in Section 9. We
will
respond to your request within 30 days and may require verification of your identity before processing your
request.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please
contact our Privacy Officer:
For complaints about our handling of your personal information, you can also contact the Office of the
Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.